This policy applies to all users on Shipper Platform and it's meant to facilitate a conducive trading environment while improving our services.

General Terms:

1. Shipper reserves the right to modify this Return, Exchange, Refund, and Dispute Policy as necessary without any prior notifications to any type of users. Any updates will take immediate effect upon publication on the platform. But anyway, Shipper has the right to provide notices about changes to these Terms adn that will be provided through appropriate channels such as email notifications, platform notifications, or updates on our website. Despite this, we encourage users to regularly review our policy for updates. If you choose not to accept the updated policy, it will be considered that you have chosen to discontinue using Shipper’s services.

2. It is your responsibility to stay updated with the policy changes and modifications. The continued use of the platform following the notification of any changes or updates implies acceptance of the same.

3. Shipper understands the diverse needs of our suppliers due to the wide array of product categories on our platform. To ensure a seamless and efficient trading experience, we empower our suppliers with the flexibility to set their Return and Refund Policies at the account level. This means suppliers can establish a general policy that applies across all their products. However, we recognize that some products may require unique return and refund conditions due to their specific nature, functionality, or category. For these situations, suppliers also have the option to set custom Return and Refund Policies for individual products, distinct from their account-level policy. This feature allows our suppliers to manage their businesses with greater ease and precision, while also providing clear, product-specific policies for our resellers. It is part of our commitment to fostering an adaptable, supplier-friendly environment that respects the diversity of products traded on our platform.

4. To ensure transparency and allow our resellers to make informed decisions, every product listed on Shipper includes details of its specific Return and Refund Policy on its dedicated product page. Additionally, the supplier's general policy can be accessed on their profile page. We encourage resellers to thoroughly review these policies before making a purchase to understand their rights and obligations pertaining to returns and refunds.

5. We understand that business requirements may change over time, and thus, suppliers have the flexibility to revise their Return and Refund Policies for their accounts or specific products as needed. However, to maintain transparency and provide fair notice to resellers, any policy updates will not be effective immediately. Instead, a minimum of 7 business days will be required from the date of publishing the updated policy before it comes into effect. This period allows resellers to familiarize themselves with any changes and make purchasing decisions accordingly.

6. In order to ensure timely resolution of any after-sales issues, resellers are required to initiate a Return & Refund request within the specified return window. This window begins on the product's delivery date and is outlined clearly in the product's details at the time of purchase. Any request made outside of this period may not be honored as suppliers are not obligated to provide after-sales service beyond the stipulated return window. We urge all our resellers to stay aware of this timeline to enjoy a smooth and hassle-free after-sales service experience.

7. In instances where a supplier is unable to fulfill an order due to circumstances such as stock shortages, they may choose to cancel the order. In such situations, the reseller will be refunded the delivery fees, the packing fees and any deposit. However, the service fee, paid to sustain the operation of the Shipper platform, is non-refundable. It's crucial for resellers to understand that no additional refunds will be provided in these scenarios. To avoid any unfulfilled orders, resellers are advised to regularly monitor the inventory levels of the products they list and sell. Shipper is not responsible for the inventory management of suppliers.

8. At Shipper, we continually strive to ensure our suppliers maintain accurate and up-to-date stock levels. However, it's important to understand that we cannot guarantee the complete accuracy of the supplier's disclosed inventory levels. Our commitment is to keep you informed about the suppliers' stock movements and to diligently work on discouraging abrupt inventory reductions. We will send notifications about any significant changes to ensure you're always in the know. Additionally, we routinely request suppliers to confirm or update their stock levels and we transparently share their responses with you. Despite these efforts, it's vital to recognize that we cannot fully guarantee the exactness of the inventory levels at all times.

9. Suppliers on our platform have the autonomy to define their return windows, assign responsibility for return fees, and determine applicable restocking fees. These parameters can differ based on the reason for the return, which can include: 'Damaged/Significantly not as described/Defective Product', 'Poor Quality/Customer Remorse', 'Missing/Wrong Product', or 'Wrong Order'. These policies are conveniently available for you to review in the 'Return/Refund Policy' section of each product. As a reseller, it's important that you provide substantial evidence (like photos or videos) for each return case you raise. Without compelling evidence, we reserve the right to decline your return request. At Shipper, we take on the responsibility of determining the reason for the return and we apply the supplier's policy that matches that particular reason. However, it's crucial for you, the reseller, to thoroughly review and understand the policies for each product before making a purchase.

10. Please be aware that our suppliers reserve the right to levy restocking and repacking fees for their orders. To maintain a fair trading environment, we have implemented a cap on these fees. Therefore, restocking and repacking charges imposed by any supplier cannot exceed 30% (thirty per cent) of the product's cost.

11. Please be aware that warranties are entirely at the discretion of the supplier and are separate from Shipper's operations. We do not mandate suppliers to offer warranties. If a supplier does provide a warranty, they may include a warranty card within the product packaging. In the event of any issues, customers are advised to directly reach out to the supplier or the manufacturing company, as Shipper doesn't involve itself in warranty related affairs.

12. When processing return or exchange requests, Shipper employs a two-stage approval process. Initially, we conduct a preliminary approval based on the evidence provided at the time of request creation. However, please note that a final approval is dependent on whether the supplier has requested a return and inspection of the goods. If the supplier has made such a request, the reseller will need to wait until the returned goods have been received and inspected at our designated center. Only after we have verified the authenticity and condition of the returned goods, can the reseller be eligible for a refund. This approach is designed to ensure transparency and fairness to all parties involved.

13. When required by the supplier, a return will only be accepted following an inspection. Acceptance is based on whether the returned item's condition matches the stipulated requirements outlined in the 'Returns/Refunds Reasons & Return Conditions' table. This can be found in the 'Return/Refund Policy' section of the product details page. We encourage our resellers to familiarize themselves with these conditions before initiating a return request, to ensure a smooth and efficient process.

14. Please note that upon initiating any after-sales request, it is essential for resellers to provide robust evidence to Shipper. Without sufficient supporting information, there's a risk that your request may not be approved.

15. It's crucial to note that the decision on whether provided evidence is compelling or satisfactory ultimately lies with Shipper. Our team reviews each case with fairness and thoroughness, using our expertise to make a final determination. Your cooperation in providing detailed and clear evidence will greatly assist in this process.

16. Some suppliers may require resellers to pay a deposit, a percentage of the product price, in advance. Please note that this deposit is non-refundable, forming part of your commitment to the purchase. The only exception to this rule is if the supplier fails to prepare your order within the stated processing time displayed on the order page, in which case, you would be entitled to a refund of the deposit paid, if you cancel the order before it’s been fulfilled.

17. In case the delivery of an order fails, the goods will be returned to the supplier, and the reseller will be refunded for the cost of goods paid in advance, excluding any non-refundable deposit. Please be informed that service and packing fees are not subject to a refund. However, resellers may be eligible for a partial refund of delivery fees at a rate agreed upon in their account, depending on the shipping method used for the order.

18. As a reseller, you have the right to apply for a full refund if the order has not been shipped within the stated processing time. This processing time is subject to what is displayed on the order page. This means that if your order has not left the supplier's facility within the time frame stated, you may be eligible to receive a full refund. This ensures that suppliers uphold their commitments and that resellers can have peace of mind when placing orders.

19. Here we present various scenarios, detailing the corresponding consequences each one entails.

20. Please be aware that suppliers bear the responsibility for any goods received in a damaged condition. We strongly urge suppliers to properly package their products to ensure optimal protection during transit. If the supplier has compelling evidence that suggests the damage was inflicted during shipping, Shipper will undertake reasonable commercial efforts to seek damage claims from the shipping company. However, we do not guarantee a successful claim, as it will be subject to the policies of each shipping company. Moreover, the time taken by shipping companies to process such claims is beyond our control.

21. If complications arise concerning tracking information or unusually prolonged shipping periods, both resellers and suppliers have the right to initiate a dispute on the order. Our team at Shipper will investigate the matter in collaboration with the shipping company. These issues typically stem from instances of lost or stolen parcels. Please be assured that we are committed to resolving such matters to maintain the smooth running of our platform and the satisfaction of all parties involved.

22. If a claim for damaged, lost, or stolen goods is initiated, it falls under the supplier's responsibility to promptly provide any necessary documentation required by the shipping companies or their insurance providers to process the claim. Please understand that any potential refund is contingent on the result of the claim process and is subject to the specific policies of the respective shipping company. We, at Shipper, will do our best to assist in this process, but the final decision rests with the shipping company.

23. Resellers carry the responsibility for providing accurate receipt information at the time of order placement. If an error is made, there may be an opportunity to correct it before shipment; however, once an order is shipped out, rectification of receipt information is not guaranteed. Therefore, we advise you to verify all information thoroughly before finalizing your order.

24. If a reseller suspects a supplier of fraudulent behavior such as theft, they are advised to immediately open a dispute on the platform, providing strong evidence to support their claim. Shipper will rigorously investigate such allegations and take necessary measures, which could include legal action against the supplier. Upon successful resolution, the reseller will be remunerated their original profits from the implicated order. Please note that these measures are part of our ongoing commitment to ensure a secure and fair trading environment on our platform.
    
25. We strive to resolve disputes swiftly, often achieving resolution within 7 business days. However, to ensure fairness and thoroughness in every case, the processing of disputes may, on occasion, take up to 45 business days. Both suppliers and resellers must understand and agree to this timeline. This allows us adequate time to conduct a comprehensive investigation and make a fair decision that respects the interests of both parties.

26. During special circumstances, such as holidays or abnormal weather conditions that may impact order processing or shipping times, we ask our resellers to reach out to us directly at contact@shipper.network. We are here to assist and will do our utmost to help resolve any issues that might arise due to these extraordinary situations.

27. If either our resellers or suppliers are not satisfied with the resolution of after-sale issues, they are encouraged to open a dispute with Shipper. We are committed to providing further assistance and working diligently to help resolve any ongoing concerns to ensure a fair and balanced trading environment on our platform.

This policy is aimed at fostering a balanced and cooperative trading environment for both suppliers and resellers. By using Shipper’s services, you are considered to have accepted the terms of this policy.